Lux Jewelry Warranty Policy

Lux Jewelry is committed to providing high-quality, handcrafted jewelry. We stand behind the craftsmanship and materials used in our pieces. This warranty policy outlines the terms and conditions of our warranty for eligible items.

What is Covered:

This warranty covers defects in materials and workmanship for a period of 6 months from the date of purchase. This warranty applies only to items purchased directly from LuxJewelry.org. This warranty covers:

  • Defects in materials: This includes defects in the gemstones, metals, and other materials used in the creation of the jewelry.
  • Defects in workmanship: This includes defects in the construction, setting, and finishing of the jewelry.

What is Not Covered:

This warranty does not cover:

  • Damage caused by normal wear and tear.
  • Damage caused by misuse, neglect, or accidents.
  • Damage caused by unauthorized repairs or alterations.
  • Damage caused by exposure to harsh chemicals or extreme temperatures.
  • Loss or theft of the jewelry.
  • Damage to any accompanying packaging or accessories.
  • Items purchased from unauthorized retailers.

How to Make a Warranty Claim:

To make a warranty claim, please contact us within 7 days of discovering the defect at [email protected] or call us at +1 201 261 6643. Please provide the following information:

  • Your order number
  • A description of the defect
  • Photos or videos clearly showing the defect
  • Proof of purchase (e.g., order confirmation email, receipt)

We will review your claim and determine if it is covered under this warranty. If your claim is approved, we will repair or replace the defective item at our discretion. We will cover the cost of shipping the repaired or replaced item back to you.

Limitations:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty is in lieu of all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. Our liability under this warranty is limited to the repair or replacement of the defective item.

Disclaimer:

This warranty does not affect your statutory rights.

We strive to provide exceptional quality and customer service. If you have any questions regarding this warranty, please contact us.