Thank you for your purchase from Lux Jewelry. We want you to be completely satisfied with your order. If for any reason you are not happy with your purchase, we offer the following return policy:
Eligibility for Return
Items purchased from LuxJewelry.org are eligible for return within 7 days of the delivery date. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags and packaging.
Non-Returnable Items
Certain types of items cannot be returned. These include:
- Custom-made jewelry
- Items that have been altered or damaged
- Items that are not in their original condition
- Items returned without all original packaging and tags
Initiating a Return
To initiate a return, please contact us within 7 days of delivery at [email protected] or call us at +1 201 261 6643. Please provide your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
Shipping Returns
You are responsible for the cost of returning the item to us. We recommend using a trackable shipping method and insuring your package, as we are not responsible for lost or damaged returns. Please retain your proof of postage.
Refunds
Once we receive and inspect your returned item, we will process your refund. The refund will be credited to your original payment method. Please allow 30 business days for the refund to appear in your account. Please note that we do not refund the original shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at days of delivery at [email protected] or +1 201 261 6643 with photos of the damage. We will arrange for a replacement or refund, and we will cover the return shipping costs in this case.
Exceptions
This return policy is subject to change without notice. Please check this page for the most current policy.
We appreciate your business and hope you enjoy your Lux Jewelry purchase! If you have any questions regarding our return policy, please do not hesitate to contact us.